CallBird vs Rosie AI: Honest Comparison [2026]
Both CallBird and Rosie AI start at $49/month, but they structure features differently. Rosie's entry plan includes 250 minutes with basic answering; advanced features like appointment booking require their $149/month Scale plan. CallBird offers tiered plans at $49, $99, and $197 with different feature sets. The right choice depends on your specific needs and call volume.
CallBird AI
Rosie AI
CallBird and Rosie (formerly M1) are both AI receptionist services targeting small businesses. They appear similar at first glance—both start at $49/month and promise 24/7 phone answering.
But the pricing structures differ significantly, which affects the real cost depending on your usage and feature needs.
This comparison breaks down the actual differences so you can make an informed decision.
Pricing Comparison
CallBird AI
Rosie AI
⚠️ Rosie's Minute-Based Pricing
Rosie's Starter ($49) and Professional ($99) plans include minute limits. If you exceed your minutes, overages cost $0.25 per minute. A busy month could significantly increase your bill. Their Scale plan ($149/month) removes minute limits and unlocks appointment booking features.
Feature Comparison
| Feature | CallBird | Rosie |
|---|---|---|
| 24/7 Answering | ✅ All plans | ✅ All plans |
| Starting Price | $49/month | $49/month |
| Minute Limits (Entry Plan) | Varies by plan | 250 minutes |
| Overage Charges | Depends on plan | $0.25/minute |
| Appointment Booking | ✅ Available | ⚠️ Scale plan ($149) required |
| Call Transfers | ✅ Available | ⚠️ Scale plan required |
| SMS/Text Features | ✅ Available | ⚠️ Scale plan required |
| Bilingual (Spanish) | ✅ | ✅ |
| Calendar Integration | ✅ | ✅ (Google, Calendly) |
| Free Trial | 7 days | 7 days |
CallBird AI Overview
CallBird AI is built for service businesses—contractors, salons, medical practices, law firms, and more. It focuses on turning calls into booked appointments and capturing leads that would otherwise go to voicemail.
✅ CallBird Strengths
- Industry-specific features (contractors, dental, legal, etc.)
- Emergency call handling and triage
- Business software integrations
- Tiered pricing for different business sizes
- Atlanta-based support team
❌ CallBird Limitations
- Newer in the market
- Fewer third-party reviews available
- Advanced features require higher tiers
Rosie AI Overview
Rosie AI (formerly M1) has been in the market longer and targets small and medium businesses with its AI answering service. It emphasizes natural-sounding conversations and bilingual support.
✅ Rosie Strengths
- Established track record
- Natural-sounding AI voice
- English and Spanish support
- Unlimited minutes on Scale plan
- 9,000+ app integrations via Zapier
❌ Rosie Limitations
- Minute limits on $49 and $99 plans
- Key features locked behind $149/month tier
- $0.25/minute overages add up quickly
- Some users report refund issues
- Not a full phone system (requires forwarding)
Real Cost Analysis
The "starting at $49" pricing can be misleading for both services. Here's how costs actually break down:
Scenario: Low Volume (100 minutes/month)
- CallBird Starter: $49/month
- Rosie Starter: $49/month (under 250 minute limit)
At low volume, both are comparable. Rosie stays under their minute cap.
Scenario: Medium Volume (400 minutes/month)
- CallBird Pro: $99/month
- Rosie Starter + overages: $49 + (150 × $0.25) = $86.50/month
- Rosie Professional: $99/month (under 500 minute limit)
At medium volume, costs are similar, but Rosie's overages can make the Starter plan unpredictable.
Scenario: High Volume + Appointment Booking
- CallBird Pro/Enterprise: $99-$197/month
- Rosie Scale: $149/month (required for booking features)
If you need appointment booking, Rosie requires the $149 Scale plan. Compare this to CallBird's feature availability at your desired tier.
Who Should Choose Which?
Choose CallBird if:
Choose Rosie if:
Frequently Asked Questions
The Bottom Line
Both CallBird and Rosie are legitimate AI receptionist options. The right choice depends on:
- Your call volume: Rosie's minute-based pricing helps low-volume users but penalizes high-volume ones
- Features you need: Appointment booking, call transfers, and texting require Rosie's $149 plan
- Your industry: CallBird offers industry-specific features; Rosie is more generalist
- Integration needs: Rosie has broader Zapier integrations; CallBird has deeper industry-specific integrations
Try both free trials and test with real calls before committing.
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