Privacy Policy

1. Introduction

CallBird AI ("we," "us," or "our"), operated by Rocket Solutions LLC, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our voice AI receptionist service available at callbirdai.com ("Service").

Please read this Privacy Policy carefully. By using our Service, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, do not use our Service.

2. Information We Collect

2.1 Information You Provide

2.2 Call Data We Collect

2.3 Automatically Collected Information

Usage Data:

• IP addresses
• Browser type and version
• Device information
• Pages visited and features used
• Time and date of visits
• Time spent on pages
• Referring website addresses

Cookies and Tracking Technologies:

• Session cookies for authentication
• Analytics cookies for service improvement
• Preference cookies for user settings

2.4 Information from Third Parties

We may receive information from payment processors (transaction confirmation), SMS delivery services (delivery status), analytics providers (usage patterns), and API services that power our voice AI technology.

3. How We Use Your Information

3.1 To Provide the Service

We use your information to:

• Answer calls to your business using AI
• Transcribe and analyze call content
• Send SMS notifications about calls and messages
• Schedule appointments for your business
• Provide call analytics and insights
• Manage your account and subscription
• Process payments and billing

3.2 To Improve the Service

• Analyze usage patterns and performance
• Train and improve our AI models
• Develop new features and functionality
• Conduct research and analytics
• Test and troubleshoot issues

3.3 To Communicate With You

• Send service-related notifications
• Respond to your inquiries and support requests
• Send subscription and billing information
• Provide updates about the Service
• Send marketing communications (with your consent)

3.4 For Legal and Security Purposes

• Comply with legal obligations
• Enforce our Terms and Conditions
• Protect against fraud and abuse
• Ensure security of the Service
• Resolve disputes and legal claims

4. Call Recording and Consent

4.1 Call Recording Notice

4.2 Your Responsibilities

You are responsible for understanding and complying with applicable call recording laws, providing appropriate notice to callers about recording, obtaining necessary consent where required, and using call recordings lawfully and ethically.

4.3 Recording Retention

• Call recordings and transcripts are stored for the duration of your subscription
• You can delete specific recordings through your dashboard
• Upon account cancellation, recordings are retained for 90 days then deleted
• Backups may persist for up to 30 additional days

5. How We Share Your Information

5.1 Third-Party Service Providers

We share information with third-party service providers who perform services on our behalf:

5.2 Business Transfers

If CallBird AI or Rocket Solutions LLC is involved in a merger, acquisition, or sale of assets, your information may be transferred. We will provide notice before your information becomes subject to a different privacy policy.

5.3 Legal Requirements

We may disclose your information if required to comply with legal process (subpoena, court order), respond to government requests, enforce our Terms and Conditions, protect our rights, privacy, safety, or property, or prevent fraud or security issues.

5.4 With Your Consent

We may share information for other purposes with your explicit consent.

5.5 Aggregated or De-identified Data

We may share aggregated or de-identified information that cannot reasonably be used to identify you, for purposes including industry research and analysis, service improvement, and marketing and business development.

6. Data Security

6.1 Security Measures

We implement appropriate technical and organizational security measures:

• Encryption of data in transit (TLS/SSL)
• Encryption of sensitive data at rest
• Secure authentication and access controls
• Regular security assessments
• Employee training on data protection
• Restricted access to personal information

6.2 No Guarantee

While we strive to protect your information, no method of transmission or storage is 100% secure. We cannot guarantee absolute security of your information.

6.3 Your Responsibility

You are responsible for maintaining the confidentiality of your password, restricting access to your account, and notifying us of any suspected unauthorized access.

7. Data Retention

7.1 Account Information

We retain your account information for as long as your account is active, plus 90 days after account cancellation for backup and recovery, or longer if required for legal or business purposes.

7.2 Call Data

• Call recordings and transcripts: Retained during active subscription, plus 90 days
• Call metadata: Retained for 2 years for analytics
• You may delete specific calls through your dashboard at any time

7.3 Payment Information

• Transaction records: 7 years (for tax and accounting purposes)
• Payment methods: Stored by Stripe, subject to their retention policies

8. Your Privacy Rights

8.1 Access and Portability

You have the right to access your personal information, request a copy of your data in a portable format, and review call recordings and transcripts.

8.2 Correction and Update

You can update account information through your dashboard, request correction of inaccurate information, or contact us to update information you cannot change directly.

8.3 Deletion

You have the right to delete your account and associated data, request deletion of specific information, and delete individual call recordings. Note: Some information may be retained as required by law or for legitimate business purposes.

8.4 Objection and Restriction

You can object to certain uses of your information, request restriction of processing in certain circumstances, and opt out of marketing communications.

8.5 Exercising Your Rights

To exercise these rights, use account settings for direct access, contact us through our website, or email us at support@callbirdai.com. We will respond to requests within 30 days.

9. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act:

9.1 Right to Know

You can request information about categories of personal information collected, categories of sources, business purposes for collection, categories of third parties we share with, and specific pieces of information we hold about you.

9.2 Right to Delete

You can request deletion of your personal information, subject to certain exceptions.

9.3 Right to Opt-Out

We do not sell personal information. If our practices change, we will update this policy and provide an opt-out mechanism.

9.4 Non-Discrimination

We will not discriminate against you for exercising your CCPA rights.

10. European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA), you have rights under the General Data Protection Regulation:

10.1 Legal Basis for Processing

We process personal information based on:

• Contract: To provide the Service you requested
• Consent: For marketing communications and certain data processing
• Legitimate Interests: For service improvement and security
• Legal Obligation: To comply with applicable laws

10.2 International Data Transfers

Your information may be transferred to and processed in the United States. We ensure appropriate safeguards are in place for such transfers.

10.3 Supervisory Authority

You have the right to lodge a complaint with your local data protection authority.

11. Children's Privacy

Our Service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will delete such information.

12. Cookies and Tracking Technologies

12.1 Types of Cookies We Use

12.2 Managing Cookies

You can control cookies through browser settings (block or delete cookies), opt-out tools for analytics providers, or cookie preference center on our website. Note: Disabling essential cookies may impact Service functionality.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new Privacy Policy on this page, updating the "Last Updated" date, sending an email notification, or providing in-app notification.

Your continued use of the Service after changes constitutes acceptance of the updated Privacy Policy.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices: