24/7 Appointment Scheduling, Emergency Triage & Prescription Refills. Never Miss a Pet Owner's Call While You're Treating Patients.
It's 7:45 PM on Saturday. A panicked pet owner's dog just ate chocolate - a potentially fatal emergency. They're calling every veterinary clinic in the area. Your clinic's phone rings... voicemail. "If this is an emergency, please call our emergency line." They call that number... voicemail again. They're not going to leave a message and wait - their dog could die. They call the next vet who has 24/7 answering. That's a $1,800 emergency visit plus a lifetime client (average value $8,500) gone to a competitor in 60 seconds.
Real impact: A 4-veterinarian practice in Denver tracked after-hours calls for 90 days. They received an average of 23 calls per week outside business hours. Analysis showed 62% were true emergencies (toxicity, trauma, difficulty breathing, bloat, seizures) with average visit values of $1,200-$2,800. The remaining 38% were urgent appointments that could wait until morning. The practice was losing an estimated $31,280 in monthly emergency revenue ($375,360 annually) because their after-hours answering service only took messages without triage. After implementing AI with emergency triage and immediate dispatch to the on-call vet, they captured $28,400 in emergency revenue in their first month - an ROI of 580x their $49 monthly cost.
Your front desk spends 12-18 hours weekly just processing prescription refill requests. Pet owner calls asking for flea medication refill. Your receptionist has to pull up the record, verify the last visit was within required timeframe, check if exam is needed, confirm dosage, call it into the pharmacy or prepare it for pickup, and call the owner back. That's 8-12 minutes per refill call. With 60-80 refill calls weekly, your front desk is drowning in refills while wellness exams and surgeries are generating actual revenue in your treatment rooms.
Real impact: A 3-vet practice with 2 front desk staff calculated they spent 840 hours annually (equivalent to 0.4 FTE) just processing routine prescription refills at $22/hour ($18,480 in labor costs). Meanwhile, their front desk was so overwhelmed that they missed an average of 37 new client calls per week - at a 58% booking rate and $285 average first visit, that was $547,560 in lost annual revenue from new clients alone. After implementing AI to handle routine refill requests automatically (checking last exam date, confirming eligibility, and processing approved refills), their front desk freed up 14 hours weekly to focus on high-value activities like welcoming clients and handling complex cases.
Veterinary industry average no-show rate: 15-20%. For a busy small animal practice with 180 appointments weekly, that's 27-36 no-shows per week. At an average appointment value of $220, that's $5,940-7,920 in lost weekly revenue ($308,880-411,840 annually). Add in same-day cancellations that you can't fill, and you're looking at 20-30% of your schedule being wasted capacity. Your vets are sitting idle or catching up on paperwork when they could be treating patients and generating revenue.
Real impact: A small animal hospital with 3 full-time vets tracked their no-show and last-minute cancellation rate for 4 months. They averaged 31 missed appointments weekly (18% no-show rate + 11% same-day cancellations). At $220 average appointment value, they were losing $6,820 weekly in empty appointment slots - $354,640 annually. After implementing AI with automated confirmation texts at booking, reminders at 48 hours and 2 hours before, easy reschedule buttons, and waitlist management for cancelled slots, their no-show rate dropped to 6% and they filled 70% of same-day cancellations from the waitlist. They recovered $243,250 in annual revenue simply by keeping their schedule full.
Purpose-built for veterinary clinics, animal hospitals, and mobile vet services
CallBird AI recognizes veterinary emergencies using clinical keywords and symptom assessment: life-threatening emergencies (difficulty breathing, uncontrolled bleeding, seizures, bloat, severe trauma, inability to stand), poisoning and toxicity (chocolate, xylitol, rat poison, antifreeze, medications, plants), urgent but stable conditions (vomiting/diarrhea, limping, eye issues, ear infections), and routine concerns that can wait for regular appointment. True emergencies trigger immediate text/call to your on-call veterinarian with complete details: pet owner name and callback number, pet name, species, breed, age, and weight, symptoms and timeline, known medical conditions, and level of urgency (critical/urgent/routine).
Average result: Veterinary practices capture 85-92% more after-hours emergencies, generating $25K-$45K additional monthly revenue
The AI conducts comprehensive new patient registration: pet owner information (name, contact, address), pet details (name, species, breed, age, sex, weight, spay/neuter status), medical history and current medications, vaccination records and previous vet, reason for visit and symptoms, pet insurance information, and preferred appointment times. For established clients, the AI recognizes returning patients and accesses their existing records. All information syncs directly to your practice management system (Cornerstone, AVImark, ezyVet, Impromed) with no manual data entry required.
Real stat: Front desk staff save 12-18 hours weekly on phone intake, allowing more focus on in-clinic patient care
Real-time integration with your practice management software to book appointments according to your clinic's rules: appointment types with correct time blocks (wellness exam 30min, sick visit 20min, surgery drop-off 10min, vaccine appointment 15min, dental cleaning 60min), veterinarian-specific scheduling (Dr. Smith specializes in exotics, Dr. Jones handles surgeries), exam room availability, buffer times between appointments, and urgent appointment prioritization. Clients receive confirmation texts with appointment details, pre-visit forms to complete online, arrival instructions (parking, check-in process), and what to bring (vaccination records, medications, pet insurance card).
Example: "Routine wellness exam for 5-year-old Labrador" → AI books 30-minute slot, sends confirmation, and reminds client to bring vaccination records
The AI handles routine prescription refills automatically: accesses patient records to verify last exam date and medication history, confirms refill eligibility (exam within past 12 months for most medications), checks for medication interactions or concerns, processes approved refills through your pharmacy system, notifies owner when ready for pickup or ships directly, and flags refills requiring vet approval (controlled substances, new symptoms, overdue exam). For refills that can't be auto-approved, the AI collects all information and adds to vet's review queue with complete context.
Average result: Front desk saves 12-18 hours weekly, vet review time reduced by 60%, clients get refills same-day instead of 24-48 hours
Multi-touch appointment reminder system proven to reduce no-shows: confirmation text immediately after booking, reminder email 7 days before with option to reschedule, reminder text 48 hours before with easy confirm/reschedule buttons, final reminder text 2 hours before appointment, and post-appointment follow-up for feedback and review requests. When clients cancel, the AI immediately contacts waitlist patients to offer the newly available slot, maximizing schedule utilization. For chronic no-show clients, the system can require confirmation or collect credit card holds.
Perfect for busy clinics with high appointment volumes and long wait times for popular appointment slots
Seamless two-way integration with major veterinary software systems: Cornerstone (appointment scheduling, patient records, prescription management), AVImark (calendar integration, client communication), ezyVet (cloud-based practice management), Impromed (appointment booking, reminders), PetDesk integration (client app connectivity), and VetEnvoy (payment processing). Appointments, patient information, prescription requests, and client communications sync automatically in both directions. No duplicate data entry, no scheduling conflicts, no manual updates.
Every after-hours emergency call that goes to voicemail is a lifetime client choosing another vet. Every prescription refill request taking 15 minutes of your front desk's time is 15 minutes they're not welcoming new clients. CallBird ensures you capture every opportunity.
Start Free Trial - Setup in 10 Minutes$49/month • Unlimited calls • 7-day free trial • No credit card required
"We're a 4-vet emergency and general practice. Before CallBird, our after-hours voicemail said 'leave a message and we'll call you back.' For emergencies, pet owners don't leave messages - they keep calling vets until someone answers. We tracked it and realized we were getting 23 after-hours calls weekly but only capturing maybe 8 of them. The rest went to the 24-hour emergency clinic across town. With CallBird's AI triage, now every call gets answered, true emergencies are immediately texted to our on-call vet, and urgent cases get scheduled for first thing in the morning. In our first month, we captured $28,400 in emergency revenue that was previously going to competitors. The system paid for itself within the first 6 hours."
"Prescription refills were drowning my front desk staff. We calculated they were spending 14 hours every week just processing refill requests - pulling records, checking exam dates, calling pharmacies, updating charts. That's 728 hours annually that could have been spent on revenue-generating activities. CallBird's AI now handles 80% of refills automatically. It checks the patient record, verifies the last exam was within 12 months, processes approved refills through our system, and only escalates the 20% that need vet approval. My front desk can now focus on greeting clients, handling complex questions, and most importantly - answering calls from new clients. We went from missing 37 new client calls weekly to capturing 90% of them. That's an extra $547K in annual revenue just from better phone coverage."
"No-shows were killing our schedule. Industry average is 15-20%, and we were right at 18% - that's 31 missed appointments every week. At $220 average appointment value, we were losing $6,820 weekly in empty slots. That's $354,640 annually in lost revenue just from people forgetting or not showing up. CallBird's automated reminder system sends texts at booking, 48 hours before, and 2 hours before with easy reschedule buttons. Our no-show rate dropped to 6% within the first month. And when someone does cancel, the AI immediately offers that slot to our waitlist patients. We're now filling 70% of cancelled appointments. We recovered $243,250 in annual revenue. It's like adding a whole extra veterinarian's worth of production without hiring anyone."
Right now, while you're treating a patient, a pet owner with an emergency is calling veterinarians in your area. The first clinic to answer gets the client. While you're in surgery, CallBird is triaging emergencies and booking appointments. Never miss another emergency call for $49/month.
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