24/7 Appointment Scheduling, Emergency Triage & Prescription Refills. Never Miss a Pet Owner's Call While You're Treating Patients.
It's 7:45 PM on Saturday. A panicked pet owner's dog just ate chocolate. They're calling every vet in the area. Your phone goes to voicemail. They're not going to wait — their dog could die. They call the next clinic that has 24/7 answering. That's a $1,800 emergency visit plus a lifetime client gone in 60 seconds.
Real impact: A 4-vet practice tracked after-hours calls for 90 days. They averaged 23 calls per week outside business hours, with 62% being true emergencies. After implementing AI with emergency triage and dispatch to the on-call vet, they captured tens of thousands in emergency revenue in their first month.
Your front desk spends 12-18 hours a week just processing prescription refill requests. Each refill call takes 8-12 minutes: pulling the record, verifying exam dates, checking eligibility, calling the pharmacy, then calling the owner back. With 60-80 refill calls weekly, your front desk is drowning while new client calls go to voicemail.
Real impact: A 3-vet practice calculated they were missing an average of 37 new client calls per week because the front desk was tied up on refills. After implementing AI to handle routine refills automatically, their front desk freed up 14 hours weekly to focus on new clients and in-clinic care.
The veterinary industry average no-show rate runs 15-20%. For a busy practice with 180 appointments a week, that's 27-36 empty slots. Add same-day cancellations you can't fill, and 20-30% of your schedule is wasted capacity. Your vets sit idle when they could be treating patients.
Real impact: A small animal hospital with 3 vets had an 18% no-show rate plus 11% same-day cancellations. After implementing automated reminders and waitlist management, no-shows dropped to 6% and they filled 70% of cancellations from the waitlist.
Purpose-built for veterinary clinics, animal hospitals, and mobile vet services
CallBird recognizes veterinary emergencies using clinical keywords and symptom assessment: difficulty breathing, seizures, bloat, severe trauma, poisoning (chocolate, xylitol, rat poison, antifreeze), and uncontrolled bleeding. True emergencies trigger an immediate text to your on-call vet with pet owner info, pet details, symptoms, and urgency level.
Average result: Veterinary practices capture 85-92% more after-hours emergencies
The AI registers new patients over the phone: owner info, pet name, species, breed, age, weight, spay/neuter status, medical history, vaccinations, reason for visit, and pet insurance. Returning patients are recognized automatically. Everything syncs to your practice management system with no manual entry.
Real stat: Front desk staff save 12-18 hours weekly on phone intake
Real-time integration with your practice management software to book with the right time blocks (wellness 30min, sick visit 20min, surgery drop-off 10min, dental 60min), vet-specific scheduling, exam room availability, and urgent appointment prioritization. Clients get confirmation texts with details and pre-visit forms.
Example: "Routine wellness exam for 5-year-old Lab" → AI books 30-minute slot, sends confirmation, reminds client to bring vaccination records
The AI handles routine refills automatically: checks patient records, verifies the last exam was within the required timeframe, confirms eligibility, processes approved refills, and notifies the owner when ready. Refills needing vet approval get flagged with full context for quick review.
Average result: Front desk saves 12-18 hours weekly, clients get refills same-day instead of 24-48 hours
Automated reminders at booking, 48 hours before, and 2 hours before with easy reschedule buttons. When clients cancel, the AI immediately offers the slot to waitlist patients. For chronic no-shows, the system can require confirmation or credit card holds.
Perfect for busy clinics with high appointment volumes and long wait times for popular slots
Seamless two-way integration with Cornerstone, AVImark, ezyVet, Impromed, and PetDesk. Appointments, patient records, prescription requests, and communications sync automatically. No duplicate entry, no scheduling conflicts.
Every after-hours emergency call that goes to voicemail is a lifetime client choosing another vet. CallBird ensures you capture every opportunity.
Start Free Trial - Setup in 10 MinutesStarting at $99/month • 7-day free trial • No credit card required
"We're a 4-vet emergency and general practice. Before CallBird, our after-hours voicemail said leave a message and we'll call back. For emergencies, pet owners don't leave messages. They keep calling vets until someone answers. We were getting 23 after-hours calls weekly but only capturing about 8 of them. With CallBird, every call gets answered, true emergencies go straight to our on-call vet, and urgent cases get scheduled for first thing in the morning. The system paid for itself within the first few hours."
"Prescription refills were drowning my front desk. They were spending 14 hours every week just processing refills while new client calls went to voicemail. CallBird now handles 80% of refills automatically. It checks the record, verifies the exam date, processes approved refills, and only escalates the ones that need my sign-off. My front desk can actually focus on greeting clients and answering new patient calls now. We went from missing dozens of new client calls a week to capturing almost all of them."
"No-shows were killing our schedule. We were at 18%, which meant 31 empty slots every week. CallBird sends texts at booking, 48 hours before, and 2 hours before with easy reschedule buttons. No-shows dropped to 6% within the first month. And when someone does cancel, the AI immediately offers that slot to waitlist patients. We're filling 70% of cancellations now. It's like adding another vet's worth of production without hiring anyone."
The AI recognizes emergencies like difficulty breathing, seizures, bloat, poisoning, severe trauma, and uncontrolled bleeding. It immediately texts your on-call veterinarian with the pet owner's info, pet details, symptoms, and urgency level. Urgent but stable cases get priority scheduling for the next morning.
Yes. The AI checks patient records, verifies the last exam was within the required timeframe, confirms eligibility, and processes approved refills automatically. Refills that need veterinarian approval (controlled substances, new symptoms, overdue exams) get flagged with full context for quick review.
Yes. CallBird integrates with Cornerstone, AVImark, ezyVet, Impromed, and PetDesk. Appointments, patient records, prescription requests, and communications sync automatically in both directions.
CallBird sends automated reminders at booking, 48 hours before, and 2 hours before the appointment with easy confirm or reschedule buttons. When clients cancel, the AI immediately offers the slot to waitlist patients so your schedule stays full.
Plans start at $99/month for the Starter plan. The Professional plan at $249/month is the most popular for busy clinics and includes team member access and up to 500 calls. The Enterprise plan at $499/month includes unlimited calls. All plans include a 7-day free trial with no credit card required.
Yes. CallBird collects complete new patient information: owner details, pet name, species, breed, age, weight, medical history, vaccinations, reason for visit, and insurance info. Everything syncs directly to your practice management system with no manual data entry.
Right now, while you're treating a patient, a pet owner with an emergency is calling vets in your area. The first clinic to answer gets the client. While you're in surgery, CallBird is triaging emergencies and booking appointments. Never miss another emergency call, starting at $99/month.
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